Sealed, unopened Face Reality, Vitamedica and Clove Hill products may be shipped back (at the expense of the customer) for exchange or store credit within 30 days of purchase. A $5 restocking fee will be applied to all items returned to us. I’m sorry, we do not offer refunds at this time.
If you have received a damaged or defective item, please contact us at firstname.lastname@example.org within 20 days of purchase. A credit will be then be placed on your account. Photos of the damaged items may be requested.
Please note that orders typically ship within 2-3 business days. International orders are shipping UPS or USPS, based off of your selection upon checkout. Please note, we only ship to countries that allow skincare and supplements through customs. Natural Acne Clinic is not responsible for any customs fees.
Very rarely do we have an item go on back order, however, if this were to happen we will notify you upon receipt of your order to let you know when it is expected to arrive.