Sealed, unopened Face Reality, Vitamedica and Clove Hill products may be shipped back (at the expense of the customer) for exchange or store credit within 30 days of purchase. A $5 restocking fee will be applied to all items returned to us. I’m sorry, we do not offer refunds at this time. If your shipment contains damaged products or missing item(s), you must report this within 10 days of receiving the shipment by contacting firstname.lastname@example.org with a photograph of the damaged product/s and accompanying packing slip. (If notified beyond 10 days, no replacements will be given)
Please note that orders typically ship within 2-3 business days. International orders are shipping UPS or USPS, based off of your selection upon checkout. Please note, we only ship to countries that allow skincare and supplements through customs. Natural Acne Clinic is not responsible for any customs fees.
Very rarely do we have an item go on back order, however, if this were to happen we will notify you upon receipt of your order to let you know when it is expected to arrive.