• HIGH ACNE CLEARING SUCCESS RATE
  • International Shipping Available
  • As Seen On

Shipping and Delivery

Where do you ship to? Do you ship internationally?

Yes we ship to international destinations. If we can ship to your country, upon checkout you will be presented with a shipping option. All international orders are subject to customs fees. Natural Acne Clinic is not responsible for these fees.

How long does shipping take?

Please note that orders typically ship within 2-5 business days. International orders are shipping UPS or USPS, based on your selection upon checkout. Once your package has left our facility, the transit time varies and depends on our shipping partners. We cannot guarantee any shipping time frame once the package is in the hands of our shipping partners. 

Please note, we only ship to countries that allow skincare and supplements through customs. Natural Acne Clinic is not responsible for any customs fees.

Very rarely do we have an item go on back order, however, if this were to happen we will notify you upon receipt of your order to let you know when it is expected to arrive.

Note: we do not process, ship or deliver orders over the weekend or on holidays.

How can I track my order?

Once your order has been shipped, you will be emailed the tracking number. 

If you do not see this email in your inbox, please check your spam folder and “promotional” folder. Once you find this email, please mark it to go into your inbox.

Note: we are a very small team, please search your inbox and spam folders before reaching out to us asking for tracking information.  

My order was delivered but I don’t have it or cannot find it.

We find that most of the time your order was likely mid-delivered to a neighbor, left in a mailroom/package room, or is picked up by someone else in your household. Please double check all those places and with your household first, and if you still have trouble, please contact us via the support widget in the bottom left corner of your screen. Please be sure to include your full name, order number and email address.

Where can I buy your products in store?

If you live near the Wheat Ridge, Colorado area, you can visit our clinic to purchase products in person.  Otherwise, all of our products are only available for order online.

I live outside the US, will I be charged customs fees?

There is a chance that customs charges may apply when your shipment crosses international borders.  Natural Acne Clinic is not responsible for these charges.

Payments and Discounts

Which payment methods are accepted?

We accept Visa, Mastercard, American Express & Paypal

What can I use my discount code on?

Coupon codes vary in their use depending on the promotion they have been issued for.  In most cases they apply to all products except sale items, bundles and consultations. Please reference the disclaimers of your discount code for other rules.

Why won’t my discount code work?

The two reasons your discounts may not work is because they have been entered incorrectly (commonly with an extra space at the beginning or end) or they have expired.

Can I use my HSA or FSA card?

Our products are not eligible for HSA or FSA funds. We’re sorry about that! Additionally, we are unable to provide itemized receipts beyond your order confirmation. We recommend checking with your HSA/FSA provider for more information regarding eligible HSA/FSA products.

Is your website secure?

Your security and information is our top priority.  Our website is as secure as possible. We use HTTPS – SSL Certificates, modern themes, and update our plugins in a timely manner.

Orders and Returns

How can I edit or change my shipping address?

You can update your shipping and billing information by logging into “My Account”. Please note, your shipping address must be updated prior to your subscription order processing.

Online Orders | FAQ

How can I edit or change my order?

If you placed a single order then you can’t edit your order after you submit it.  If you have used our subscribe and save feature, you’ll be able to edit your subscription products and quantity in the MY ACCOUNT >> MY SUBSCRIPTIONS section.

My order arrived, but was not correct. What can I do?

In the case that you receive an incorrect order, we ask that you submit a support ticket immediately buy emailing customersupport@naturalacneclinic.com and include your order number, a photo of the products you received along with a description of the discrepancy of your order.

What is the return policy?

Sealed, unopened Face Reality, Vitamedica and Clove Hill products may be shipped back (at the expense of the customer) in exchange for store credit within 30 days of purchase. A $5 restocking fee will be applied to all items returned to us. I’m sorry, we do not offer refunds at this time. If your shipment contains damaged products or missing item(s), you must report this within 10 days of receiving the shipment by contacting orders@naturalacneclinic.com with a photograph of the damaged product/s and accompanying packing slip. (If notified beyond 10 days, no replacements will be given)

What if I try a product and do not like it?

Account

Do I need an account to place an order?

You don’t need an account to plan an order.  Once you place your first order, an account will be created.  To purchase our active products, you must be a graduate of our online acne program.

I am having trouble logging in.

The first thing we suggest you do is to try resetting your password with the Lost Password link found on the login page.  If that does not work, then submit a support ticket by emailing customersupport@naturalacneclinic.com

How can I reset my password? 

To reset your password, click on the Lost Password link found on the My Account login page.

How can I contact Natural Acne Clinic?

You can contact Natural Acne Clinic anytime by submitting a support ticket via the chat widget in the bottom right corner of your screen. 

Subscribe and Save

How do I access my account?

To access your account visit, naturalacneclinic.com/my-account and log in with your username and password. If you do not know your password, please click “forgot password” to reset it.

My subscription order has already shipped. Can I still cancel?

If your subscription order has already been paid you cannot cancel that order, but you can cancel or modify future subscription orders.

How does my subscription work?

Each product in our online store will allow you to choose the quantity and the frequency you would like to receive them. For example you can choose to receive Product A once a month, and Product B every 3rd month.

Can I edit my subscription?

Absolutely, to edit your subscription you would log into your account, click on subscriptions and edit the subscription to the frequency you would like.

How can I cancel my subscription?

To cancel a subscription, log into your account, click on subscriptions and select cancel next to the subscription you would like to cancel. Your subscription will immediately be cancelled.

Online Orders | FAQ

How can I add another subscription item to my account?

You would simply choose the product you want to create a new subscription for and proceed with ordering it as a subscription item.

Online Orders | FAQ

How can I add one time item to an existing subscription?

To purchase a one time product and not receive it as a subscription, you would add that item as a one-time purchase to your order. Only the items selected as subscribe and save would be included in the subscription.

Online Orders | FAQ

How do I swap/switch products?

Yes you can remove products from your subscription, add new products or change the quantity of those products.  Note: if the subscription has already charged, the current order has been submitted and any changes will be reflected on the next order.

Can I add products to my order?

To add products to your order, you go to MY ACCOUNT >> MY SUBSCRIPTIONS and click the subscription you’d like to edit.  Then click the ADD NEW PRODUCT button and find the product you’d like to add.  

Once you add, you will receive an email notification confirming your revised subscription.  

Note: You may not see the new product immediately after clicking add, if so, refresh the page and it will appear.

Online Orders | FAQ

Can I change my delivery day for my subscription?

No you don’t have the option of choosing a specific delivery day for your subscription.  Once your order has been submitted, we will ship within 3-5 business days of receiving your order.

How do I skip my order?

Absolutely.  Go into MY ACCOUNT and choose MY SUBSCRIPTIONS.  Then you’ll be able to click PAUSE and choose a date that you would like your subscription paused until.  Once you choose your date and click save, it will take a moment for the subscription to update. Refresh your page and you will then see that subscription is pause and the option to start it again before the date you selected. 

Online Orders | FAQ
Online Orders | FAQ

Will I get a reminder email before my next shipment?

Yes, you will receive an automated email 24 hours prior to being charged for your next shipment.

How do I update my shipping address and/or billing information?

You can update your shipping and billing information by logging into “My Account”. Please note, your shipping address must be updated prior to your subscription order processing.

Online Orders | FAQ

When will my credit card be charged?

Your credit card will be charged on the date in which the subscription frequency falls. 

Can I use a discount code on a subscription order?

If you have coupon that is eligible for the items in your cart, you can add them at checkout and they will be applied to your order.

Can I use a credit on a subscription order?

Credit can be applied to the original order when you set up your subscription, but it cannot be used on future renewals of that subscription. 

How does a product subscription work?

Product subscriptions will create an order for the product(s) you choose at the frequency you choose.  Your preferred payment method will be automatically charged and your products will be shipped out to you.

My subscription items are out of stock. What do I do?

What products are eligible for a subscription?

What are my delivery options?

When is my next subscription order?

Your next subscription order is renewal date of the subscription you created (Monthly, Every 2 Months or Every 3 Months).  

Does free shipping apply to every subscription order?

Free shipping only applies to the first shipment on a subscribe and save order.  If you have a Clear For A Year or Clear For Life membership, you will get free shipping on all orders.

How do I re-activate my subscription?

Once you have cancelled or paused your subscription, you can restart it by clicking the START button when you manage your subscription.

Online Orders | FAQ

If I am a Clear for a Year or Clear for Life Subscription member, will I get an additional discount on my order?

Yes! You already get 5% off your orders and if you choose the subscribe and save option, you’ll receive an additional 5%.

Subscribe and Save Terms and Conditions

The offer is valid on the naturalacneclinic.com website only.

To cancel, edit or update your subscription or payment method, you must log into the account used to sign up.

For Subscribe & Save purchases, you will receive Free Shipping on your first order only (US Only), plus 5% off your selected product/s for the remainder of your subscription.

Online Program Graduate Subscriptions

How do I add more messages to my plan?

You can add more messages to your plan by upgrading your plan. See the Upgrading plan steps below.

How do I upgrade my plan?

Clients are able to upgrade/download your plan by navigating to your account in the online store.

Click My Account at the top of the page

Select Subscriptions

Navigate to the appropriate subscription and click View

Click Upgrade or Downgrade

Select the desired option from the drop-down menu

Click switch subscription

This will add the new subscription to your cart

Cart

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